Shipping & Returns
🚚🔄 SHIPPING & RETURNS POLICY (EN) – Balancu
Welcome to Balancu. This Shipping & Returns Policy explains how we ship our products and how returns, exchanges, and refunds are handled.
If you have any questions, you can always reach us at info@balancu.com.
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1. ORDER PROCESSING
• Orders are prepared and dispatched within 1–2 business days.
• Once shipped, you will receive a confirmation email containing a tracking link.
• Orders placed on weekends or public holidays are processed on the next business day.
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2. SHIPPING OPTIONS & RATES
We currently ship to Lithuania, Latvia, Estonia, and selected EU countries.
Lithuania
• DPD Parcel Locker – €2.99 (1–3 business days)
• Free Shipping on orders over €40
Latvia
• DPD Parcel Locker – €4.99 (2–4 business days)
• Free Shipping on orders over €70
Estonia
• DPD Parcel Locker – €5.99 (2–4 business days)
• Free Shipping on orders over €70
European Union
• Registered EU Shipping – €9.90 (4–8 business days)
Free shipping is applied automatically at checkout once the required order value is reached.
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3. TRACKING INFORMATION
• A tracking link is sent via email once your order has been dispatched.
• Please allow 12–24 hours for tracking updates to activate.
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4. UNCLAIMED OR RETURNED PARCELS
• Parcels not collected from parcel lockers are automatically returned to us.
• If you would like the order reshipped, a new shipping fee will apply.
• Shipping fees for unclaimed parcels are non-refundable.
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5. RETURNS & REFUNDS
We want you to be happy with your purchase.
However, due to hygiene standards, grip socks fall under non-returnable items once the packaging is opened or the product has been worn.
Eligible for a return only if:
• the product is unused,
• the packaging is unopened,
• the item is in resellable condition,
• and within 14 days of delivery.
If these conditions are met, a refund can be issued for the product price (excluding shipping).
Non-returnable items (for hygiene reasons):
• Opened or used grip socks
• Items without original packaging
• Items showing signs of wear or damage
• Sale or discounted items (unless faulty)
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6. EXCHANGES
We currently offer exchanges only if:
• the product is unused and in original packaging, and
• you wish to change the size or model of the same item.
The customer is responsible for return shipping to us; we cover the shipping for the replacement item.
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7. FAULTY OR INCORRECT ITEMS
If you received a damaged, defective, or incorrect item:
• Contact us within 48 hours at info@balancu.com
• Include photos + order number
• We will replace the item or issue a refund at no cost to you
This does not apply to wear-and-tear or damage caused by improper use or care.
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8. HOW TO START A RETURN
Email us at info@balancu.com with:
• Full name
• Order number
• Item(s) you wish to return
• Photos (if applicable)
• Reason for return
We will respond within 1–2 business days with next steps.
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9. CONTACT
If you have questions regarding shipping, returns, or exchanges:
Balancu
Email: info@balancu.com
