FAQs
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We ship from Lithuania.
Typical delivery times:
• Lithuania: 1–3 business days
• Latvia: 2–4 business days
• Estonia: 2–4 business days
How long does it take to process my order?
Orders are processed within 1–2 business days.
Do you ship internationally?
Currently, we ship within Lithuania, Latvia, and Estonia.
For international requests, contact us at info@balancu.com.
How do I track my order?
Once your order ships, you will receive an email containing your tracking number.
⸻
Products & Sizing
Which grip socks are best for Pilates?
All our ToeSox, Tavi, and Base33 socks are designed for Pilates, yoga, barre, and fitness.
Choose based on your preference:
• Full Toe — maximum toe articulation & stability
• Half Toe — barefoot sensation with improved grip
• Low Rise / Crew — style and coverage options
How do I choose the right size?
Visit our Size Guide for exact EU sizing.
Most socks are stretchy and fit comfortably within their range.
Are grip socks unisex?
Yes. Many models are unisex unless marked as men’s (Base33).
Do the socks shrink?
No — when washed properly. Use gentle cycle, cold water, air dry.
⸻
Returns & Exchanges
Can I return my order?
Yes — returns are accepted within 14 days, as long as the socks are unworn and in original packaging.
Can I exchange for another size?
Yes. Contact us at info@balancu.com and we will help you.
Are worn socks returnable?
No, due to hygiene reasons we cannot accept used items.
⸻
Payment & Checkout
What payment methods do you accept?
We accept all major payment methods supported by Shopify, including:
• Credit & debit cards
• Apple Pay / Google Pay
• Other local options depending on your region
Is my payment information secure?
Yes — all payments are processed securely through Shopify’s encrypted payment system.
⸻
Wholesale & Partnerships
Do you offer wholesale pricing?
Yes. We distribute ToeSox, Tavi, and Base33 across Lithuania, Latvia, and Estonia.
How can my studio or shop become a wholesale partner?
Visit our Wholesale page or email us at info@balancu.com.
⸻
Other Questions
I still need help — how can I contact you?
Email us anytime at info@balancu.com.
We usually respond within 24 hours.
⸻
